BearBoard Quote Request
If damage occurs in transit, the customer must make note of any damages on the bill of lading. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your products and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage.
Our products are extremely durable and very rarely suffer any real damage by the carriers. Light scratches can be fixed by waving a propane torch over the scratch for about 30 seconds.
Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to EPS at the time of delivery by calling us at (800) 480-2327. EPS will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.
If there are damages to your shipment, we require photographs of the damage to process claims with the carrier that caused the damage. We can not settle any freight problems without pictures. Digital images are preferred.
In most cases, we will send you a replacement of the damaged parts/furniture via UPS in a couple of days.